TERMS OF SERVICE
Welcome to reka-studio.com
When shopping on the website you automatically accept our terms below.
GENERAL
We ship free worldwide.
All packages are traceable and insured when in transit. Should there be any damage to the goods, notify us by mail
contact@reka-studio.com within 2 days of receipt and return the item to us.
The webshop is only available to individuals who are at least 18 years old.
PRICES
All prices are in currency EUR and included 25% Faroese VAT. Customers residing outside the Faroe Islands do not pay Faroese VAT. 25% VAT will be withdrawn when checking out. Please note VAT, local taxes and custom duties in your own country.
We accept these following credit cards:
DANKORT
VISA
VISA/MASTERCARD
DINERS CLUB
…
Others:
PAYPAL
Payment will be debited from your account when the goods are dispatched.
DELIVERY
Delivery depends on availability and where you are located. Hand knitted items can take up to 3 weeks to produce and are made by order.
Feel free to contact us before ordering for any delivery request.
Please note VAT, local taxes and custom duties in your own country.
RETURNS
You can cancel your order by submitting an email to: contact@reka-studio.com
We provide 2 weeks full return from the day you receive the goods. Items must be unused and in their original condition with tags. The cost and the responsibility of returning the item, is yours. We recommend you insure the package and send us the tracking number.
Once we received the goods we will transfer the amount to the credit card that the goods were purchased with.
Return goods to address below:
NF10 REKA-STUDIO
Niels Finsens gøta 10
FO-100 Tórshavn
Faroe Islands
PRIVACY POLICY
We collect information about you during the checkout process on our store.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you.
Payments
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please see the PayPal Privacy Policy for more details.
Really Simple SSL and Really Simple SSL add-ons do not process any personal identifiable information, so the GDPR does not apply to these plugins or usage of these plugins on your website. You can find our privacy policy here.